Now that you have read everything you will know that there are varying standards for modems,and you also know that there are still some problems now and again. This is also possible when a new modem enters the market. A small change in the timing commands and ....
Some more advice for these cases which you should follow!
System extensions, control fields
The Macintosh is the computer which offers the best freeware- and shareware programmes. These little helpers are carefully programmed, according to their own instructions, but there are also quite a number of "error intensive" extensions around.
Switch off all system extensions and control fields after recognising problems and reboot and test CoMa again.
Modem protocol
Every time you encounter problems, despite following all our advice in this handbook, activate the function "modem protocol" in the dialogue-box "Preferences General".
 
This function writes the complete communication between CoMa and the modem into the file modem protocol and saves it in the system folder of CoMa. It is much easier for us to work from this protocol and solve your problem for you. As you are having problems with your modem send us a print out of the file.
Please remember to de-activate "modem protocol" after this has been done, otherwise it will continue to make a report after every activity and save it.
  Problems in voice operation
All manufacturers seem to do there own thing for voice modems and we have highlighted incompatibilities in chapter 3.5. If your problem falls into this category jump via the arrow key to this chapter and read it. What? you got this far and missed all that?!
